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DHORNE PASCKAALTZ INTERNATIONAL™
 

Measuring The Likelihood of Your Business Surviving

    
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E-PERFORMANCE MEASUREMENT            
     
Defining The BalanceScoreCard
        


The Architecture of the balance scorecard comprises the following elements: customer's satisfaction, the process within the organization that is responsible for the satisfaction of the customers--the driver of the customer satisfaction, the financial standing of the organization, and learning & growth.

If you own a business process, you would want to insure your customers get prompt help whenever they seek your services, and you would want to remain consistent in the provision of the same level of service throughout the life of the business, even when you face no or little competition.

 

 
     
                 
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E-Performance Measurement
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E-Architecture
E-Information Assurance
 
     
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